Cancellations

Day Visit Cancellation Policy:

  • 48 hours before the booking date and time: $30 administration fee
  • 24 hours before the booking date and time: 50% cancellation fee of the total cost
  • No Show or same day cancellation: 100% cancellation fee of the total cost
  • In the event of fewer attendees than booked: 100% payment required
  • Please be informed that multiple amendment to your booking is subject to an administrative charge of $30 per amendment.

Accommodation Cancellation Policy:

  • 5 days before the booking date: $30 administration fee
  • From 5 days up to the booking date: 50% cancellation fee of the total cost*
  • No Show or same day cancellation: 100% cancellation fee of the total cost*
  • *Changing/modification/amendment to the dates of your booking is not feasible

  • In the event of fewer attendees than booked: 100% payment required

  • Please be informed that multiple amendment to your booking is subject to an administrative charge of $30 per amendment.

Cancellations made by email will be considered from the time the email is sent.