FAQ

Bookings

Do I need to book in advance?

To create a relaxing and  pleasant bathing experience, the Japanese Bath House admits a set number of guests to bathe at any given time. We recommend that you book at least 1 week ahead by emailing us at bluemtsparadise@bigpond.com to secure your preferred 3 hour time slot and to avoid disappointment. All bookings are subject to availability, without making a booking there is a possibility will not be able to admit you if we are fully booked. During our peak months we are often fully booked 1 month in advance for the bath house.

Bookings are essential for all packages and services for both the Bath House, accommodation and any additional treatments.

Do I need to pay upfront or just a deposit?

Currently either a 50% deposit via internet banking or visa/master card details are required to hold your booking.

To cancel or reschedule your booking simply provide our team a minimum of 48 hours notice from your scheduled booking date to receive a full refund for day visit guests, and 5 working days for inhouse guests.  Rescheduling dates will also be considered as under the cancellation times. To make a booking please email us on bluemtsparadise@bigpond.com.

Can I change or reschedule my booking?

We understand that you may need to change your booking. Our 48 hour cancellation policy means you just need to notify us of the change 48 hours prior to your booking for day visit guests, and 5 working days for in-house guests.  To cancel, or to make changes email us on bluemtsparadise@bigpond.com. Cancellations or changes made within 48 hours for day-visit and 5 working days for in-house bookings will  only receive a 50% refund. There are no refunds issued, and there will be a 100% cancellation fee for changes made within 24 hours of the booking including “no show” or having less people than your purchased number of attendees on the day of your booking. 

Visiting the Japanese Bath House

How long can I stay 

Once you arrive at your allocated booking time, you will be able to stay between the times stated on your email confirmation. For Day visit guests this will be normally 3 hours for the bath, and all day during our opening hours for inhouse guests. View our opening hours. Please keep in mind that treatments do not take away time from your 3 hour bath.

Can I pay for my visit upon arrival?

All bathing bookings made on the same day as your visit are subject to availability whether they are booked online, over the phone or at reception upon arrival. Without making a booking there is a possibility will not be able to admit you if we are fully booked.

At the Japanese bath house we accept Cash and Internet transfer. We also take credit cards (Visa and Master) and eftpos with a 1.5% surcharge applying across the board.

Are children allowed in the baths?

Our Japanese Bath House property is only for guests aged 15 years and over. 

Do you offer private bathing?

Our single entry as well as the day pass allows a communal  bathing experience for all our public bathing areas.

We do offer private baths, as an addition to your Japanese Bath House experience. Indulge in the 1 hour private bath, either followed by a massage or access to all the  other exciting facilities. Find out more about our Private Bath packages under the corresponding tab. 

Do you offer private bath without the public bath ?

We aim for all of our guests to enjoy the Japanese Bath House, whether you are relaxing in our baths or enjoying the view and other areas. An entry fee is charged for anyone coming through our doors regardless of whether you are wanting to use the public bath after your private bath or not, we still have to account for you as a guest, and will still provide you with a locker key to lock away goods. 

What happens if I am late for my booking?

If you know you will be running late, please email our reservations team ahead of your booking arrival time at bluemtsparadise@bigpond.com to determine how we can best reschedule your booking. Please keep in mind, in order to keep a relaxing atmosphere in the bath house, if we are fully booked in the session after, we may not be able to change your booking or massage time. Late arrivals for treatments, bathing and accommodation may result in the  shortening of the duration of your experience.

Can I use concession, seniors cards or carers cards at the bath house?

We do not offer discounted rates for Bath House bathing guests who have a seniors, concession and student cards.

Do I have to pay if I am not bathing?

We aim for all of our guests to enjoy the Japanese Bath House, whether you are relaxing in our baths or joining your friends. An entry fee is charged for anyone coming through our doors regardless of whether you are bathing with us or not, we still have to account for you as a guest, and will still provide you with a locker key. 

The entry fee allows you to join your friends, and take in the scenery and experience as well.  If you are unable to full body bath you may want to still bath the bottom half of your body or sit on the edge of the baths with your legs in the water.

Do you offer spa treatments without bathing?

For  full relaxation of body and mind, the bath house entry fee is packaged with all treatments and includes the locker hire as well. We recommend bathing around 1- 1.5 hours prior to your treatment to set  a relaxed state of mind and body. If you are running late, or arrive less than 30 mins before your booked treatment time, you may not be able to enjoy the bath before your treatment. 

What to bring and what not to bring?

What to bring

  • Swimming costumes made of synthetic material. T-shirts and jeans are not appropriate bathing attire. Please do not bring any cotton shirts or shorts to be worn on top of swimmers.
    • Rashies, board shorts and any clothing made of lycra or other synthetic swim wear material are perfectly fine as long as they are made of a synthetic material. 
    • Wearing your own gowns, t-shirts covers are allowed when moving between the baths, as long as they are not brought into the water.
  • A large bath towel ( big enough to wrap around the bottom half of your body) per person. In the event that you forget to bring a bath towel, you will be required to purchase a bath towel at $12 each to enter the bath house.  If you would like, you can also bring your won bathrobe however it is not mandatory. 
    • Towels and gowns will be provided for all accommodation guests. All guests having a massage will be provided gowns before the massage.
  • Water is provided in the bath house area using flat paper cups. If you would prefer,  you bring your own plastic or stainless steel water bottle to drink from during your visit. 

What not to bring

  •  Food and Drink
    • Please leave any food or drinks (excluding water) you have in the car, or at home. For patrons wanting to have a picnic before entering the bath house, we do not have any areas for consuming your own food and beverages on our property.
    • Bringing of your alcohol is not permitted at the Japanesese Bath House. Your safety is important to us, and as such we ask patrons to avoid consuming alcohol 2-3 hours prior to entering the baths. Hot baths in conjunction with alcohol exponentially dehydrate the body and can result in adverse reactions to our facilities. 
  • Anything with chemicals such as sunscreen and facemasks are not appropriate for water with minerals. Some chemical reactions could be disastrous for all guests.
  • Any drink bottles made of glass
    • Stainless steel or plastic water bottle to drink from during your visit is perfectly acceptable. 
  • T-shirts and jeans are not appropriate bathing attire. Please do not bring any cotton shirts or shorts to be worn on top of swimmers in the baths.
    • Rashies, board shorts and any clothing made of lycra or other synthetic swim wear material are perfectly fine as long as they are made of a synthetic material. 
    • Wearing your own gowns, t-shirts covers are allowed when moving between the baths, as long as they are not brought into the water. 
  • Pets are not allowed to be brought to the bath house, as the Japanese Bath House is situated in the outback, and there are many native wildlife in the area. 
  • To reduce the risk of slips and falls, we will provide every guest with a pair of slippers,  which we recommend be worn around the bath house and any wet areas. If you would like to bring your own, please make sure they are either new footwear which is non slip, or indoor footwear that has not been worn outside. 

Can I bring my camera and mobile phone to the Japanese bath house?

Photos are allowed to be taken of your party during your stay, however we ask that you be mindful of the relaxing atmosphere and other guests privacy. 

  • Please no not photograph and or film anyone at the Japanese Bath House that are not part of your booking.
  • Please switch all phones to silent, and please do not talk on the phone in the bath house. 
  • While you can plug your phone into one of the power sockets, please be reminded you will need to bring your own phone chargers, we will not have any onsite to lend. The Japanese Bath House does not take responsibility for and damage, or loss of any devices. 

What do I wear to the Japanese Bath House?

To reach the reception you will first walk through a warm footbath. Our suggestion  would be to wear clothing that is able to be pulled up around 15cm from the floor so you do not get your pants wet. 

What is included?

Are towels and robes available at the Japanese Bath house?

Towels and gowns will be provided for all accommodation guests. All guests having a massage will be provided gowns before the massage, but will still need to bring their own large bath towels.

 If you are visiting the Bath House for the day, you can hire  gowns and buy towels for an additional price or bring your own from home.

Do you offer WiFi ?

Please accept our apologies, we do not have any wifi available.

Unfortunately due to our unique location, we have gorgeous views and not much reception of any kind. 

Weather

Is it ok to visit in Summer on a hot day?

Yes, we cool down some of our pools during summer. These pools will vary in temperature, depending on the weather. As part of the process, the temperatures can help to detox from inside out, and release trapped heat.

Is it ok to visit on a cold or rainy day?

Yes, the cold rainy and snow days are our most popular times of year. The popularity is due to the unique experience of feeling warm in the hot bath while relishing the elements on your skin. Your body temperature will increase making for a surprisingly   delightful experience.

Food and Drink

Where can we eat at the Japanese bath house?

Inside the Japanese Bath house where we serve simple Japanese food and our organic herbal teas available exclusively for bath house guests only. For other food options, the nearest town to us will be Lithgow which will have restaurants as well.

 There is no consuming of your own food at the Japanese bath house and surrounding areas. If you are planning a picnic or packed lunch, please make sure you also checkout your picnic spots as well, as there is no eating or drinking on the property.

Do you cater for dietary requirements?

We do our best to cater to dietary requirements, however we cannot guarantee that there won’t be any traces of allergens within our kitchen. For more information regarding  our menu options please contact the Japanese Bath House on bluemtsparadise@bigpond.com 

Pregnancy and Pre-existing injuries

Can I bathe if I am pregnant?

While we do not have a restriction pregnant women enjoying the baths, we recommend consulting with your doctor before making a booking, as the baths can  raise your body temperature, which can be potentially dangerous. 

I have an open wound or have had recent surgery,can I still bath?

We recommend consulting a doctor before entering our baths or having a massage. All open wounds will need to be sealed with a waterproof dressing. We do have waterproof dressing of limited size at the Japanese Bath house, however if the wound is too big or still bleeding, we will ask the individual to avoiding water contact to the area.

Our Water

Where does the water come from?

At the Japanese Bath House our water flows from underground around 300 meters and gushes from the ground with all the mineral properties already. 

How do you heat the pools?

We heat the natural mineral spring water using our 3 step system.

How do you clean the pools?

Throughout the day our systems filter, sanitize, adjust and maintain the content and cleanliness of the natural mineral rich spring water.

Our water consultants constantly monitor all of the baths  to keep a record and correct any impurities that may reach the baths. We take your health seriously and, in accordance with The Public Health Act, 2010, we do have a water treatment system which includes a small amount of chlorine in order to ensure the safety of all.

Gift Vouchers

How long is the validity of my gift certificate?

All our gift vouchers carry a 3 year expiry from the date of purchase as of 2017. 

How do I use my gift certificate?

Our gift vouchers are purchased as a value, and can be redeemed by emailing us with the gift voucher number on bluemtsparadise@bigpond.com, please note all the gift voucher value must be used on the booking date. 

What delivery options are available for gift certificates

All of our gift vouchers are e-gift vouchers and will become available once payment has been approved. You will be able to print the gift voucher from your email, to present, or simply email the gift voucher to the. We recommend keeping the number in your email should the recipient lose their copy.

Can I refund a gift certificate or convert it to cash?

Once purchased all gift vouchers are non-refundable nor is  the value able to be redeemed in cash. Any unused amount on your gift voucher will need to be used on the booking date. To do this, when entering the gift voucher number, please select use balance on site in order for us to seamlessly cater your payment methods during your stay.

Are gift vouchers transferable?

The gift voucher can be used by any person with the original gift voucher and number.

Can my gift voucher be extended?

Any gift vouchers purchased after 2017 will carry a 3 year expiry date, and cannot be extended beyond this date.

Location, Transport and Opening Hours

Opening Hours

We are open every Friday-Sunday, including public holidays, except for 1 month of general maintenance every year. Please visit our opening hours under the “our onsen” tab to best plan your journey. Please keep in mind that bookings are essential for all of our services including general bath house entry.  We kindly ask all guests to vacate the baths 15 minutes prior to closing time to ensure you have ample time to shower, dry and dress after your visit.

Location 

Address: 259 Sir Thomas Mitchell Dr, South Bowenfels NSW 2790, Australia

Public Transport

Public transport options on the Japanese Bath House are limited. For Public transport journeying we suggest:

From Central Station, Sydney, please take the Blue Mountains Line to Lithgow (last stop). From Lithgow station, once you come up the stairs there will be a courtesy taxi phone on the wall in front of you. The taxi ride will take around 15 mins to from Lithgow station  to the Japanese Bath House. When going back to the station, our reception can call you a taxi. Please leave ample time (20-30 mins) for the taxi to arrive.

Long Weekends

We highly recommend you book ahead online to secure your preferred arrival time on the long weekend, as we do book out very quickly. All long weekend bookings will incur a  10% surcharge whether they are booked online or over the phone. Long weekend prices will be reflected at checkout.